TERMS AND CONDITIONS

Welcome to City Walkers!

City Walkers is owned and operated by SEM S.R.L.S.
These are the terms and conditions for:

  • https://www.citywalkers.it

By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words “website”, refer to City Walkers’ website, “we”, “us”, “our”, and “City Walkers”, refer to City Walkers, and “you”, and “user”, refer to you, the user or customer of City Walkers.
The following terms and conditions apply to the website and services offered by City Walkers. This includes any version of City Walkers accessible via desktop, mobile, tablet, social media or other devices.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICES FROM THE WEBSITE.

1. ACCEPTANCE OF TERMS

This agreement sets forth legally binding terms for your use of City Walkers. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modifications to these terms and conditions when you use the website and the services offered on the website after such modification is posted on the website; therefore, it is important that you review this agreement regularly.
City Walkers may, in its sole discretion, refuse to offer the services to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the website is revoked in such jurisdictions. 
By using the website and services, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.

2. NOTIFICATIONS AND NEWSLETTER

By providing City Walkers with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the “unsubscribe” option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.

3. BOOKING TOURS

On the City Walkers website, users can book tours according to the availability indicated. To make a reservation, the user must select the tour of interest, determine the number of participants and choose an available date. They will then proceed to pay for the reservation through the payment methods provided on the website.
It is imperative that, before confirming the reservation, users carefully review the tour description, including exclusions, recommendations on what to bring and the “Please note” section. These details are essential for users to fully understand what the tour involves and any restrictions or requirements that may affect their experience.
Once payment has been made, the booking will be considered confirmed and an email will be sent to the user with all relevant details, including the meeting place and tour start time. It is mandatory that participants arrive at the meeting point at least 20 minutes before the scheduled tour start time.
City Walkers reserves the right to cancel any tour due to unforeseen circumstances or force majeure, such as adverse weather conditions, incidents at the tour site or any other situation that prevents the safe conduct of the event. In such circumstances, users will be notified as far in advance as possible to minimize inconvenience. Although such cancellations are rare, City Walkers is committed to ensuring the safety and satisfaction of all participants, and will take the necessary measures to adjust to these eventualities.
By using City Walkers services, users agree to these terms and conditions, committing to a clear understanding of how tours may develop and the possible modifications that could arise due to unforeseen events or force majeure. This ensures that all participants can have safe and memorable experiences exploring the city with City Walkers.

4. PAYMENTS

Users may book tours offered by City Walkers through our website by selecting the desired tour, the number of participants and the available date. To confirm the reservation, payments must be made using a third party payment processor. City Walkers does not directly collect or process any payment information from users. Available payment methods include credit cards, debit cards and other forms of electronic payment specified on the payment processor’s platform.
Full payment must be completed at the time of booking to secure a place on the selected tour. Tour prices are presented in local currency and are subject to change without notice; however, changes will not affect reservations already confirmed and paid for.
Users must ensure that all details of their reservation are correct and complete at the time of payment, as the responsibility for any errors in the information provided rests with the user. Once payment has been made, the user will be sent an email confirmation that will serve as proof of purchase, which must be presented on the day of the tour along with a valid ID.
The third party payment processor ensures the protection of the user’s personal and financial data through advanced electronic security systems. By making a payment through this system, users accept its terms and conditions, as well as the privacy and security policies implemented to protect their data. City Walkers is committed to ensuring that the booking experience is safe and efficient, respecting the privacy and integrity of each user’s information.

5. LIMITATION OF LIABILITY

City Walkers shall not be liable for direct, indirect, incidental, special, consequential or exemplary damages resulting from any aspect of the use of the service offered, including but not limited to damages resulting from cancellation of tours due to force majeure, changes in tour scheduling, acts of third parties, loss of data, loss of anticipated income or profits, or loss of and damage to personal property associated with the tours or participation in the tours.
In addition, City Walkers assumes no liability for injury, death or any other damage that may be suffered by users or third parties, either directly or indirectly, as a result of participation in the tours. Users are expected to follow all instructions given by guides and other City Walkers personnel and to take appropriate precautions while participating in the tours. Participation in any proposed activity is voluntary and at the user’s own risk.
City Walkers is also not responsible for the actions, errors, omissions, representations, warranties, breaches or negligence of any outside supplier or for any personal injury, death, property damage or other damages or expenses resulting therefrom. Users should direct any claims against third party vendors who provide services or products through City Walkers.
This limitation of liability agreement shall apply to the fullest extent permitted by law in the applicable jurisdiction. If any part of this agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining portions shall remain in full force and effect. By using City Walkers services, users acknowledge that they agree to this clause and understand that their acceptance forms an essential part of the agreement between them and City Walkers for the provision of services.

6. COPYRIGHT

All content on the City Walkers website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by City Walkers or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on City Walkers are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without City Walkers prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize City Walkers or any part of the material for any purpose other than its intended purposes is strictly prohibited.

7. COPYRIGHT INFRINGEMENT

City Walkers will respond to all inquiries, complaints and claims regarding alleged infringement for failure to comply with or violation of the provisions contained in the Digital Millennium Copyright Act (DMCA). City Walkers respects the intellectual property of others, and expects users to do the same.  If you believe, in good faith, that any material provided on or in connection with the website infringes your copyright or other intellectual property right, please send us your copyright infringement request pursuant to Section 512 of the Digital Millennium Copyright Act (DMCA), via our contact information, with the following information:

  • Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
  • A statement that specifically identifies the location of the infringing material, in sufficient detail so that City Walkers can find it on the website.  
  • Your name, address, telephone number and email address.
  • A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the copyright owner, or its agents, or by law.
  • A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorized to act on its behalf.
  • An electronic or physical signature of the copyright owner or of the person authorized to act on the copyright owner’s behalf.

8. PERSONAL DATA

Any personal information you submit in connection with your use of the website and our services will be used in accordance with our privacy policy. By using the website and our services, you consent to our collection and storage of your personal information. View our privacy policy.

9. PROHIBITED ACTIVITIES

The following activities are prohibited:

  • Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
  • Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  • Deep-link to any portion of the services for any purpose without our express written permission.
  • “Frame”, “mirror” or otherwise incorporate any part of the website into any other websites or service without our prior written authorization.
  • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by City Walkers in connection with the services.
  • Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.

10. DISCLAIMER OF WARRANTIES

Due to the nature of the Internet, City Walkers provides and maintains the website on an “as is”, “as available” basis and does not promise that use of the website will be uninterrupted or error-free. We will not be liable to you if we are unable to provide our Internet services for any reason beyond our control.
Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse City Walkers for any loss or damage caused as a result.
City Walkers shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.
These terms do not affect your statutory rights as a consumer which are available to you.
Subject as aforesaid, to the maximum extent permitted by law, City Walkers excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to City Walkers and City Walkers shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • Any incorrect or inaccurate information on the website.
  • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
  • Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
  • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from City Walkers.
  • All representations, warranties, conditions and other terms which but for this notice would have effect.

11. ELECTRONIC COMMUNICATIONS

City Walkers will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorized human action, including errors or mistakes.

12. INDEMNIFICATION

You agree to defend and indemnify City Walkers from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party.
  • Your use of the website and services.

13. CHANGES AND TERMINATION

We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and customers. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.

14. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by City Walkers, shall constitute the entire agreement between you and City Walkers concerning and governs your use of the website and the services.

15. FORCE MAJEURE

City Walkers shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.

16. ARBITRATION

You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, performance, interpretation or validity, as well as any aspect of your use of the website and our services, shall preferably be resolved by binding arbitration between you and City Walkers. Notwithstanding the foregoing, the right of both parties to bring individual claims in a court of competent jurisdiction if they deem it necessary remains.
In the event of any dispute arising in connection with your use of the website and our services or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognized and respected arbitration entity, selected by mutual agreement of both parties and following the applicable commercial arbitration rules.
In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the website and our services. This commitment seeks to promote a more agile and personalized resolution of any conflict, favoring arbitration and individual legal actions over class actions.

17. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of Italy and the European Union. Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the courts of Rome, Italy. This applies unless binding arbitration is agreed to in the applicable section.

18. FINAL PROVISIONS

Your use of our website and services is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorization to use our services does not extend to jurisdictions where these provisions are not respected or applied.
Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our website. Information provided or collected in connection with the use of the website will be subject to these requirements.
In the event that any provision of these terms and conditions is declared invalid, illegal or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. Failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.
We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

19. CONTACT INFORMATION

If you have questions or concerns about these terms, please contact us through our contact forms or by using the contact information below:
City Walkers.

Email: citywalkerstours@outlook.com
Phone: +39 3204262938